Activation Code Support

If you get an error message when entering the activation code, usually an invalid PIN was submitted during purchase.

Request a New Valid Activation Code Please enter the e-mail address you used during purchase. You will also have to enter your device's PIN number. A new activation code will be generated and e-mailed to you.
Your e-mail address As used for purchasing
Your device's PIN number:
Visual verification Enter characters and digits as seen in the field

Other Things You Can Do
Lost Your Activation Code?
Transfer License to a New Device

What is the PIN number?

The PIN is an 8 digit code used to identify your BlackBerry; it may contain letters as well as numbers.

Where do I find my PIN number?

Your PIN number can be located using the following procedure:
1. From the Home screen go to Options
2. Select Status
3. Note your PIN number